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Self Help

Login to Technical Support Website to download the latest firmware/software/user manual/wiring diagram and other technical materials. We constantly update the Technical Support Website so that the latest information is available for download by our dealers/distributors.

Arrange for repair

Before sending product for service, do the following:

  1. Check warranty status
  2. Fill up the RMA form and send/courier the faulty equipment to ELID Customer Service Support Department

Request for on-site service

Please contact us at (632) 724-0191 or write to us at or

ELID technical help desk is available from

  • 8:00 AM to 6:30 PM (Monday to Thursday)
  • 8:00 AM to 5:00 PM (Friday)