Your product is not working? Take the following steps...

 Self help


Login to Technical Support Website to download the latest firmware/software/user manual/wiring diagram and other technical materials. We constantly update the Technical Support Website so that the latest information is available for download by our dealers/distributors.



 Call or email us

Call us at +632-724 01 91 or write to us at

ELID technical help desk is available from 08:30-18:30 (GMT+8) Monday to Friday


 Arrange for repair

Before sending product for service, do the following:
Check warranty status
2. Fill up the RMA form and send/courier the faulty equipment to ELID Customer Service Support Department

 Request for on-site service

Please contact the nearest ELID sales office.


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